Standard cancellation schedule
These terms apply to eligible private tours and day trips booked directly with Morocco Travel Tours only when your written booking confirmation expressly refers to this standard cancellation policy. Existing bookings retain the terms agreed when they were confirmed. For other services, see the supplier-specific conditions disclosed before payment.
For an eligible booking, the refund depends on how much notice we receive before the scheduled start of the first service:
| Notice before departure | Refund of eligible tour payments |
|---|---|
| 30 days or more | 100% refund |
| 14–29 days | 75% refund |
| 7–13 days | 50% refund |
| 3–6 days | 25% refund |
| Less than 3 days (under 72 hours) | No refund |
Example: If an eligible booking costing €400 has been paid in full and is cancelled 20 days before the start, €300 is refundable under the standard schedule. The amount and currency for your own booking are specified in the confirmation.
How to cancel
Send a written cancellation request to contactmoroccotraveltours@gmail.com, including your booking reference, lead traveller’s name and date of travel. We calculate notice using complete 24-hour periods between receipt of your written cancellation and the confirmed service start time, both in Morocco local time. We will acknowledge your request and confirm the applicable refund in writing.
Supplier-specific services and non-refundable items
Hotels, flights, attraction tickets, car rental, contracted drivers, third-party activities and specially arranged services may carry different cancellation or non-refundable conditions. If so, those specific terms and any non-refundable charges must be identified before you confirm and pay. Such terms take precedence for the affected service. This standard schedule does not automatically override third-party restrictions.
Changes, late arrivals and no-shows
Requests to change dates, passenger numbers, pickup points or itineraries are subject to availability. We will confirm any additional costs or price differences before making a change. A no-show or a cancellation made less than 72 hours before departure is normally non-refundable for services covered by this policy. If you expect a flight delay or other disruption, contact us promptly so we can discuss available alternatives.
If we cancel your tour
If Morocco Travel Tours cannot provide the eligible service as confirmed, we will offer a suitable alternative where possible or refund the payments received for the affected service. This does not limit any mandatory rights that apply under law.
Refund method and important information
Approved refunds are normally initiated to the original payment method within 14 business days of confirmation, although your bank or payment provider may take additional time. Refunds are calculated on the eligible amounts paid to us, not on separate services purchased elsewhere. If your written booking confirmation contains a different cancellation schedule, the confirmed terms govern that booking, subject to mandatory legal rights.
For assistance, contact +212 666 31 53 60 or contactmoroccotraveltours@gmail.com.